Frequently Asked Questions

HOW MUCH IS SHIPPING?

There is absolutely no charge for standard tracked post. You can always upgrade to Express post for only $5.00

HOW LONG WILL SHIPPING TAKE ONCE I PLACE MY ORDER?

If you are purchasing an in-stock item shipping will be within 7 days. For customs (back ordered items) please allow for up to 4 weeks once any custom materials have been ordered and received. If ordering more than one item or custom item, all items will be shipped together once all have been completed.

DO YOU TAKE CUSTOM ORDERS?

Absolutely. Custom orders are always welcome.  Please shoot me through a message and let’s talk fabric! Please note: All custom orders incur a 50% non-refundable deposit.

Invoices will be sent directly by us. Afterpay is not available on custom orders.

HOW LONG IS THE TURNAROUND FOR CUSTOM ORDERS?

Please allow up to 4 weeks for shipping once all materials have been received.

Please note that marking express post will NOT mean that I bump your order to the top of the list. If you require your order to be rushed, a $25 surcharge will apply.

WHAT IS YOUR REFUND POLICY?

Refunds will not be issued for a change of mind OR on custom orders. A refund will ONLY be given if the item is deemed faulty. For a determination to be made the item will need to be shipped back to Fabu Couture at your expense for evaluation. General wear and tear, rough use or misuse of your items DOES NOT constitute a faulty item.

DO YOU OFFER LAYBUY?

Yes, laybuy is available. For further information, please contact us.

WHAT PAYMENT METHODS DO YOU TAKE?

Payment can be made via Paypal and Afterpay is coming soon. Please note a minimum of $50 spend is required for Afterpay.

DO YOU OFFER WHOLESALE

YES. Wholesale is available. We offer low MOQ’s and are happy to discuss your needs. Please use the contact form to send your enquiry through.

Reach out via message!

If there’s anything else we can help you with we’re only a quick message away!